Bluetooth Related Issues

How do I connect my lighting equipment?

First of all, please turn on the Bluetooth switch of your phone, and then agree to the related permission application that pops up (Android phones need to slide the color dial to pop up), the APP will automatically add and connect the device by default. You can modify the connection method in the setting page.

Can't find my device?

1. Confirm Bluetooth is on: Please make sure the Bluetooth on your phone is turned on and the device is in a discoverable state.
2. Confirm the APP version: Make sure the APP you are using is the latest version, older versions may have compatibility issues.
3. Check permission settings: Go to your phone's Settings->App Management-> and make sure Bluetooth-related permissions are given.
4. Check the power supply of the device: Make sure the device is turned on correctly and properly powered.
5. Reboot the device and phone: Sometimes a simple reboot can solve a lot of problems. Try restarting the device and the phone and connecting again.
6. Distance issues: Make sure the distance between your Bluetooth device and your phone is not too far, and try connecting as close as possible.
7. Interference: Avoid having too many wireless signal sources around (e.g. Wi-Fi, microwave ovens, etc.), which may interfere with the Bluetooth signal.
8. Test with other devices: Try connecting with another phone or other device to determine if the problem is with the device or the phone.
9. If none of the above steps solve the problem, please contact after-sales service.

What if connecting to lighting equipment is slow?

1. Try restarting the phone;
2. Check if the device is powered on;
3. Check the connection status in the app device list;
4. Try controlling the lights through the app again.

What should I do if I always disconnect automatically?

May be due to device hardware failure or software bugs, you can try to restart the phone and device and reconnect the control in close proximity. If it can not be solved, please contact after-sales service.

What if there is no memory function and it doesn't stay connected?

The memory function is not supported at this time.

About not keeping the connection, it may be due to the device hardware failure or software bug, you can try to restart the phone and device, and reconnect the control in close proximity. If it can not be solved, please contact after-sales service.

What if I can't connect the device?

1. Confirm Bluetooth is on: Please make sure the Bluetooth on your phone is turned on and the device is in a discoverable state.
2. Confirm the APP version: Make sure the APP you are using is the latest version, older versions may have compatibility issues.
3. Check the permission settings: Go to Settings->App Management->Paulownia on your phone and make sure Bluetooth-related permissions are given.
4. Number of connected devices: The number of devices that can be connected at the same time varies depending on the performance of the phone, and when the number of devices is high, you can disconnect the ones you don't need for the time being, and then connect the new ones.
5. Check the power supply of the device: Make sure the device is turned on correctly and powered on normally.
6. Reboot your device and phone: Sometimes a simple reboot can solve many problems. Try restarting the device and the phone and connecting again.
7. Distance issues: Make sure the distance between your Bluetooth device and your phone is not too far, and try connecting as close as possible.
8. Interference: Avoid having too many wireless signal sources around (e.g. Wi-Fi, microwave ovens, etc.), which may interfere with the Bluetooth signal.
9. Test with another device: Try connecting with another phone or other device to determine if the problem is with the device or the phone.
10. If none of the above steps solve the problem, please contact after-sales service.

What should I do if I still can't control the lights even though I have connected the device?

1. First, please check and update to the latest version.
2. Make sure the device stays continuously connected and is not abnormally disconnected.
3. If all of the above are OK, try restarting your phone and device to reconnect to the control.

What if someone else is connected to my lighting rig?

Please power the device back up and connect your own phone as soon as possible.

It doesn't work when remote control! How many meters does the APP support to control at the farthest?

It is recommended that when controlling the ambient light device, use the phone app within 8 meters at a close distance to ensure effective control. [Related to cell phone and device performance]

I can't search for my device after changing my phone?

A device can only be controlled by one cell phone at a time. If you need to change the cell phone to control the device, please disconnect the previous connection first.

How many phones can be connected and controlled by one device?

A device can only be controlled by one phone at a time. If you need to control the device with another phone, please disconnect the current connection first.

How do I enter the device connection status?

Enter the device connection state as soon as the device is powered on, without any setup