Popular Questions

The questions our users ask the most. Each item also appears in its category page — you can jump there from the link under each answer.

How do I create groups to manage my multiple devices?

In the device list interface, click the + sign in the upper-right corner, click Add Group, click Next in the upper-right corner to enter the group name, and click OK when finished. Then enter the group control panel to operate, you can manage multiple devices.

See in Equipment Management.

What if only the front half of the strip lights up?

You can do the troubleshooting as follows:

1. Power off the device for 30 seconds and re-power up the device in the color mixing interface to select a solid color to check the light strip display.
2. Check whether the wiring is loose.
3. There is no bending or squeezing when the strip is installed and fixed, which may cause the internal copper foil partially broken, resulting in current blockage.
4. Click the Edit button on the top right corner of the page, select “Points Setting”, you can try to adjust the points to see if the strip can light up all the way.
5. Try to shake the strip to check whether there is folding or other reasons for poor contact.

See in Lighting Issues.

Why do the lights come on automatically?

1. Please check whether the device is controlled by someone else's connection. You can open the APP to see if the device can be searched;
2. Please check if someone is operating the remote control nearby, other types of remotes may also cause interference to the device;
3. If necessary, you can try to reboot the device.

See in Lighting Issues.

What should I do if the ambient light color is not right?

First, click on the Edit button in the upper right corner of the color palette page. Then you will see the “Wires Order” option, click it. Next, there are six different R, G, and B permutations, so choose a different one and return to the color palette page. Click on the red, green and blue squares again to see if the device has the correct light color. If it still doesn't work, then go back to “Wires Order” and select a different RGB arrangement. Until the RGB color squares on the color palette page are exactly the same as the device's light colors.

See in Lighting Issues.

What if my lighting rig doesn't light up?

Please troubleshoot the following problems:

1. make sure the cables and plugs are not damaged or pinched.
2. Make sure the unit is powered on and the power plug is not loose.
3. Make sure that the ambient light's power cord is connected to the unit and is not loose.
4. If the ambient light is not installed properly, such as twisted cables, pressure, etc., it may cause damage to the light.
5. Prolonged use will generate heat, if the heat dissipation is not good, it may also lead to overheating and damage to the lamp beads, please follow the relevant safety use procedures.

See in Lighting Issues.

What should I do if there is no response when switching colors and lighting modes?

Please troubleshoot the following problems:

1. Please check the device connection status first;
2. restart the device and use the remote control to control it, and confirm whether there is any response;
3. restart the device and cell phone, and then reconnect the control device to confirm whether there is a response;

See in Lighting Issues.